All HoverSmart™ Boards are shipped from our UK warehouse. USA Shipping can range from 1-7 days depending on stock levels.
If you have any queries about exact shipping time please drop us an email on Info@HoverSmartBoards.Com
We use Parcelforce, DPD or UPS fully insured signed for. All deliveries are fully track-able and in some cases give a 1 hour delivery time slot.
All products come with a 12 month warranty which covers manufacturing defect.
Our warranty does not cover damage caused by improper use, stunts, liquid damage, battery use (after 30 days), bluetooth issues or failure to take adequate care of the product.
If you have a warranty inquiry please contact info@HoverSmartBoards.com or via the contact us page. For a swift response ensure you have included your order details if you inquiry is regarding an existing order.
We accept exchanges and refunds within 14 days of purchase. All returned products must be returned in original condition and must not have been used. You are responsible for the cost of returning the board to us.
if you decide to return your product for any other reason you are liable for the cost of return postage and responsible for the safe return of the product to us. There will be a £25 fee to cover initial delivery and restocking which will be deducted from your order. Please contact us if you wish to return your product and we will provide you with the returns address. (Please do not return to our office address)
If you need to return the product due to a manufacturing defect, we will provide the full cost to return so long as it is within 28 days of purchase. We will then repair or replace your product free of charge. If the duration exceeds 28 days from the date of your purchase, you are liable for the cost of return to us.
This policy covers how HoverSmart™ use your personal information. We take your privacy seriously and will take all measures to protect your personal information.
Any personal information received will only be used to fill your order. We will not sell or redistribute your information to anyone.
TERMS & CONDITIONS
WARRANTY & RETURNS
Please take time to read our terms and conditions. This includes important information about your purchase with us. Our policy complies with the Consumer Contracts Regulation 2013.
By purchasing online or offline from HoverSmartBoards.com you are entering into and agreeing to the following contractual agreement, also known as our Terms and Conditions.
Content and information on HoverSmartBoards.Com and other World Wide Web owned, operated, license and controlled by HoverSmartBoards Ltd.. Any of its related, affiliated or subsidiary companies are protected under copyright act. Thereby, any of its contents, graphics, logo, taglines, and other uploaded elements on the site is prohibited from being copied, distributed, or republished, uploaded, posted or transmitted by any means or medium without consent and acknowledgment of HoverSmartBoards.Com. Any deletion and modification of HoverSmartBoards.Com copyright, trademark, and other proprietary notices are strictly prohibited.
Content uploaded on this site is provided for lawful purposes only; therefore, modification or use of these contents without consent of HoverSmartBoards.Com violates right of copyright and potential to invite a legal action.
Some colours, wheel designs, speed, batteries and weight may differ from the ones advertised on the website. Also, in order to get our boards out as fast as possible you may not receive HoverSmart™ packaging. This will not affect the quality of our boards. Battery life can differ from that advertised and is dependent on many factors including user weight, incline, the surface and the age of the battery.
As with all transportation devices, please be careful whist using HoverSmart™ boards. HoverSmartBoards.Com will not be held accountable for missus or accidents whilst using a HoverSmart™ board. Also, as with all electronic devices, don't leave it charging over night.
Please accept our apologies if you have received the wrong item or if it’s damaged or faulty. We understand how frustrating this can be and want to resolve this as quickly as possible for you. If you’ve received the wrong item you must return the item in the same condition you received it in within 14 days to qualify for a refund or a replacement. For damaged or faulty items please contact us as soon as possible. You’ll need to explain where the fault or damage is located and we’ll then explain what to do next. Please contact us first before returning the item. Do not attempt to fix a faulty or damaged item as this will void the warranty and we will unable to accept any returns. If an item is faulty, we reserve the right to have the board repaired by one of our partner repair shops in your area.
Please accept our apologies if you have not received your item on the specified date. This happens very rarely but when it does we appreciate how frustrating it can be and will do our best to resolve this as quickly as possible. Before contacting us please leave a reasonable amount of time to allow your delivery to arrive (14 days), our estimated delivery times are shown on our couriers tracking page. Delivery may be delayed by couriers due to busy periods such as Christmas or due to adverse weather conditions.
From time to time we may run promotional or special offers. These terms apply to any offers available on HoverSmartBoards.com or it's related social sites such as Facebook or Twitter. We reserve the right to end or change offers at any time without any notice. These offers are also available on a first come, first serve basis and cannot be reserved. Anything offered "free" is subject to stock availability at the time of purchase and you are not guaranteed to receive "free" add-ons. Please check stock availability in advance before submitting your purchase.
Using a HoverSmart board, like all sports, carries an inherent risk of injury, damage to property or even death. You should always wear a helmet, pads and any other protective equipment to limit your risk. You should use the product within your abilities. Familiarise yourself to stop (slide), mount and dis-mount and don’t board in traffic or other dangerous locations that may increase your risk.
In no event shall HoverSmartBoards.com be liable for any direct, indirect, punitive, incidental, special consequential damages, to property or life, whatsoever arising out of or connected with the use or misuse of its products.
All HoverSmart™ boards and accessories are fully CE Certified and National Trading Standards (NTS) Approved.
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Shipping & Returns
Terms & Conditions